The Core Squad

Dental / Healthcare SaaS · 2024

SmileBack AI

Turning lapsed dental patients back into recurring revenue with AI-personalized outreach

Industry
Dental / Healthcare SaaS
Timeline
5 months
Squad
6 specialists

Impact & results

496
Patients recovered across featured practices
$33.5K
Revenue recovered by one practice
~2 min
Average setup time

At a glance

“AI-personalized outreach that turns forgotten patients back into booked appointments.”

The challenge

Recurring revenue was leaking out through silence.

Dental practices had no systematic way to know which patients had gone quiet, or to win them back once they had. Manual recall lists and generic reminder emails weren't converting.

  • No visibility into which patients had lapsed or why
  • Generic reminders got ignored: low reply and rebooking rates
  • Front-desk staff had no time to run manual outreach campaigns

Platform intelligence

“We built a system that automatically flags lapsed patients and generates personalized outreach on their behalf, so re-engagement runs continuously without adding staff workload.”

What we built

Everything inside this engagement.

01

Automated Patient Recall

  • Identifies lapsed patients automatically from practice data
  • Personalized SMS/email outreach generated per patient
  • No manual list-building required
02

Practice-Ready in Minutes

  • ~2 minute setup with no technical staff needed
  • Works alongside existing practice management tools

Gallery

Inside the product.

SmileBack AI: Homepage
SmileBack AI: Homepage
SmileBack AI: Sign In
SmileBack AI: Sign In
SmileBack AI: Dashboard
SmileBack AI: Dashboard

Build & infrastructure

The stack behind it.

Next.jsNode.jsOpenAI APITwilioPostgreSQL

Our approach

We built an automated recall engine that scans practice data for lapsed patients, then generates and sends personalized SMS and email outreach on their behalf, no manual list-building or campaign work required.

The result

Practices using SmileBack AI have recovered hundreds of patients and tens of thousands of dollars in revenue, with setup taking about two minutes and zero added front-desk workload.