70%
Faster first response
24/7
Coverage without added headcount
92%
Query resolution without escalation
The challenge
Support volume was outpacing headcount, and generic chatbot tools couldn't handle account-specific queries securely or accurately.
Our approach
We built a custom LLM-powered agent with a secure retrieval layer over their internal knowledge base and CRM, with strict escalation rules for sensitive requests.
The result
The agent now resolves the majority of first-line queries directly, with response times cut by 70% and full audit logging for compliance.
Delivered by
Core AI — AI agents, chatbots, LLM apps